CHARGEBACKDOSSIER

Your case is real.Make the file prove it.

Every dispute is won or lost on the documents you send back. Organize the evidence, see what the file is still missing, and export a bank-ready dossier before the deadline runs out.

Start a case freeStart free

3 free AI runs. No card required. One run is a case review, a drafted response letter, or an evidence review. Every new account gets three, on any mix.

Analytics view showing win rate by reason code
Evidence index listing the filed documents and their categories
ChargebackDossier dashboard with open cases, deadlines, and case strength

Know what the file is missingbefore the deadline.

Every case gets a written review of where it stands: what is working in your favor, where the file is thin, and the exact documents to go find. It reads your reason code and the evidence you actually uploaded, not a generic checklist.

Try it free
A case with its strength score, factor breakdown, and recommended next documents
A case in the product: strength score across seven factors, the gaps to close, and the response strategy for reason code 13.1. Screenshots throughout are from a demonstration account and the figures in them are synthetic.

See exactly what it produces

Both files below are the real export, built from a synthetic case. No account needed.

Sample evidence dossier PDF, 6 pages, indexed exhibits Sample response letter PDF, drafted around the evidence

Case review

A written assessment of the file, specific to your reason code and the documents on it. Re-run it each time you add evidence.

Response letters

Drafted from the case record, with every exhibit referenced by name and tied to the argument it supports. Yours to edit before it goes out.

Evidence dossier

Uploads filed across 12 categories and exported as an indexed, bank-ready PDF packet alongside the letter.

Pricing that matchesthe case load.

Every account starts with 3 free AI runs, no card required. One run is a case review, a drafted response letter, or an evidence review, so you can see real output on your own dispute before paying anything. Move up when the volume justifies it, and cancel from the dashboard at any time.

Starter
$0 / forever

Run a real dispute end to end at no cost, including the AI.

  • 3 free AI runs, any mix of the three
  • Case review
  • Drafted response letters
  • Evidence review
  • 3 active cases
  • 5 evidence files per case
  • PDF dossier export
  • Case strength scoring
Start free
Professional
$49 / month

For merchants disputing chargebacks every week.

  • 50 active cases
  • 25 evidence files per case
  • PDF dossier export
  • Unlimited response letters
  • Case strength scoring
  • Case review
  • Drafted response letters
  • Evidence review
Get started
Enterprise
$149 / month

For high volume merchants and dispute teams.

  • Unlimited cases
  • Unlimited evidence files
  • PDF dossier export
  • Unlimited response letters
  • Case strength scoring
  • Case review
  • Drafted response letters
  • Batch runs across all cases
Get started

Before you pay

Questionsworth asking.

What is a chargeback dossier+
It is the evidence package you send back when you dispute a chargeback. Receipts, delivery proof, customer communication, and a written response letter, collected into one indexed document and ordered to make the clearest case for reversal.
How are the reviews and letters produced+
A language model reads the case record you entered, including the reason code, amounts, dates, notes, and the name and category of every uploaded file, then writes from that. Nothing is a stored template. The case text is processed by DeepSeek, our model provider, under their API terms; the contents of your uploaded files are never sent, only their names, categories, and your descriptions. Every draft is yours to edit before it leaves the platform.
Can I try the AI before paying+
Yes. Every new account gets three free AI runs, usable as any mix of case reviews, drafted response letters, and evidence reviews. No card is required to use them. They are only counted when a run actually succeeds, so a failed generation costs you nothing. After that, Professional removes the cap.
Which reason codes are covered+
27 Visa and Mastercard codes across fraud (10.x), authorization (11.x), processing errors (12.x), and consumer disputes (13.x), plus Mastercard 4837, 4853, and 4863. Each one carries its own response strategy, the evidence types commonly relevant to it, a representment window used for deadline calculation, and practical notes.
Will this win my dispute+
No tool can promise that. The reason code, the evidence, and the issuing bank decide the outcome. The case strength score weighs seven factors and tells you where the file is thin. Treat it as a checklist for completeness, not a prediction.
Is my data secure+
Traffic is encrypted with TLS 1.3, passwords are hashed with bcrypt, every form is CSRF protected, authentication is rate limited with account lockout, security headers include a strict Content Security Policy, and uploads are validated server side by extension and MIME type. Each of those is live today rather than planned.

The deadline isalready running.

Open a free account, file the evidence you already have, and see what the case is missing while there is still time to go get it.

Start a case freeStart free